Refund policy

Refund and Returns Policy

We want you to be happy with your Haccer purchase. If there is an issue with your order, please contact us as soon as possible so we can help.

Returns

Due to the nature of skincare and cosmetic products, we can only accept returns for items that are unused, unopened, sealed and in their original packaging.

To request a return, please contact us within 14 days of receiving your order.

Items must be returned in the same condition they were received. We cannot accept returns for opened, used or damaged products unless the item is faulty.

Faulty or Damaged Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

Once reviewed, we may offer a replacement, refund or other suitable solution depending on the situation.

Refunds

If your return is approved, your refund will be processed back to your original payment method.

Please note that it may take several working days for your bank or payment provider to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of opened, used or unsealed skincare or cosmetic products.

Contact

To request a return or report an issue with your order, please contact us through our Contact page.